PDLP

Announcements

For Sec 1 to 3 students:

New MOE DMA will be deployed remotely to your child’s/ward’s PLD on 4 November 2024.
Indicate preferred choice of After-School DMA Parent Option by 19 November 2024. Form link will sent through PG on 11 November 2024.
After School DMA Parent Option will only take effect from 6 January 2025.

For 2024 Graduating Students:

MOE restriction on 2024 graduating students PLD will be removed on following dates

4T - 06 November 2024
4E/4N/5N - 15 November 2024

What you have to do?

After the above mentioned date, ensure your PLD remains connected to Wi-Fi. This will allow for the removal of restrictions and enable the device to automatically reset to factory settings.

PDLP Student Device Information Kit

Student Information Kit

Service Centre Details

Acer Laptop Service Centre

Location:
29 International Business Park Singapore 609923
(1.1km from Jurong East MRT)

Acer Service Centre Number: 6895 6278
Website: https://secured.acer.com.sg/pld (For buying Acer laptop accessories)
Acer Service Centre Email: acercare.sg@acer.com

Opening hours:

Mon, Tue, Thu, Fri: 08:45 – 17:15
Wed: 08:45 – 19:45
Sat: 09:00 – 12:00
Sun and Public Holiday: Closed

Lenovo Laptop Service Centre

Lenovo Helpdesk Number: 800 852 8100
(After selecting your preferred language, please press “2” for standard warranty customer)

WhatsApp support: 6703 6821
Website: https://www.asiapac.com.sg/pld-lenovo (For buying Lenovo laptop accessories)

Lenovo Service Center Location:
Servlink Technologies – Lenovo Authorised Service Centre
Address: 2 Kallang Avenue #09-01, CTHub 1, Singapore 339407
Hotline: +65 6817 1435
Email: Svcctr@servlink.com.sg
Pre-Registration (For Faster Service/Drop-off): https://smartcares.com/lenovo

Opening hours:

Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Closed on Sundays and Public Holidays

School-based Helpline

Mondays – Fridays: 8:30 am – 4:30 pm

During school operating hours, students should contact the School-based Helpline for SLS queries including all SLS access matters such as password reset and unlocking of accounts, as well as queries about lesson assignments.

School-based Helpline: 6876 7129
Closed on Saturdays, Sundays & Public Holidays

For other matters, students can email the SLS Helpdesk at helpdesk@sls.ufinity.com. When emailing the SLS Helpdesk, include your full name, name of the school and form class.

SLS Helpdesk

Students can only contact the SLS Helpdesk outside the school operating hours.

SLS Helpdesk: 6702 6513

Mondays ― Fridays:
4:00 pm ― 9:00 pm (School Days)
9:00 am ― 9:00 pm (School Holidays)
Saturdays: 9:00 am ― 3:00 pm
Closed on Sundays & Public Holidays

Email: helpdesk@sls.ufinity.com

Alternatively, students can email the SLS Helpdesk at helpdesk@sls.ufinity.com. When emailing the SLS Helpdesk, include your full name, name of the school and form class.

Resources

2023 Device Details for Sec 1

Acer Chromebook Spin R753TN (Chromebook Convertible)

Laptop Specifications:

System Unit: Intel Celeron N4500
Memory: 8GB RAM
Screen Size: 11.6" HD Touch Screen
Built-in Camera: 720 HD Camera
Ports: 1 x USB 3.1 Gen 1, 2x USB C, 2x USB A 3.1 Gen1, MicroSD, 3.5mm Headphone Jack
Weight: 1.31 kg
Operation System: Chrome OS
Storage: 64GB eMMC
Connectivity: 802.11 AX & Bluetooth v5.2
Stylus Pen: Yes
Optical Mouse: USB Optical Mouse
Carrying Case: Yes

What's in the box:

Acer Power Adapter
Acer USB Wired Mouse
Acer Carrying Case
Acer Stylus Pen.

Enhanced Package:

3 Year Carry In Warranty
Sealed Battery Warranty
Comprehensive Accidental Damage Protection (Insurance)

Additional Accessory:

3.5mm In-Ear Headphones

2022 Device Details for Sec 1

Acer R752TN-C 1 MT (Chromebook Convertible)

Laptop Specifications:

System Unit: Intel Celeron N4120
Memory: 8GB RAM
Screen Size: 11.6" HD Touch Screen
Built-in Camera: 720 HD Camera
Ports: 1 x USB 3.1 Gen 1, 2x USB C, 2x USB A 3.1 Gen1, MicroSD, 3.5mm Headphone Jack
Weight: 1.31 kg
Operation System: Chrome OS
Storage: 64GB eMMC
Connectivity: 802.11 AC & Bluetooth v5.0
Stylus Pen: Yes
Optical Mouse: USB Optical Mouse
Carrying Case: Yes

What's in the box:

Acer Power Adapter
Acer USB Wired Mouse
Acer Carrying Case
Acer Stylus Pen

Enhanced Package:

3 Year Carry In Warranty
Sealed Battery Warranty
Comprehensive Accidental Damage Protection (Insurance)

Additional accessory:

3.5mm In-Ear Headphones

2022 Device Details for Sec 2 to 4

Lenovo Chromebook 500e 2nd Gen (Convertible)

Laptop Specifications:

System Unit: Intel Celeron N4100 (1.10 GHz, 4 MB)
Memory: 8GB RAM
Screen Size: 11.6" 1366 x 768 HD Touch Screen
Built-in Camera: 720 HD Camera, 5MP
Ports: 2x USB C 3.1 Gen1, 2x USB A 3.1 Gen1, MicroSD, Headphone Jack
Weight: 1.31 kg
Operation System: Chrome OS
Storage: 64GB eMMC
Stylus Pen: Yes
Optical Mouse: USB Optical Mouse
Carrying Case: Yes

What's in the box:

Lenovo Power Adapter
Lenovo USB Wired Mouse
Lenovo Carrying Case
Lenovo Stylus Pen

Enhanced Package:

3 Year Carry In Warranty
Sealed Battery Warranty
Comprehensive Accidental Damage Protection (Insurance)

Additional accessory:

3.5mm In-Ear Headphones

Warranty

This warranty warrants that the product will be free from manufacturing defects in materials and workmanship for the limited warranty period of 3 years.
Allows for 2 repairs or 1 replacement

Insurance

The device insurance coverage includes: Damage to or loss of device from the following which are non-manufacturer defects or internal mechanical faults:

Fire
Lightning
Power Surges
Accidental (e.g. water spillage, drop etc)
Theft due to forcible entry
Robbery

The insurance coverage is only applicable to situations of damages and loss where the student has taken precautions to safeguard the device.

Note: Once insurance is claimed for a replacement device, the insurance coverage will cease and the replacement device will not be covered by insurance.: